Returns & Exchanges

Oh no! So, you've decided for some reason that your new specs just aren't quite perfect. Well don't worry, Ambr Eyewear will always do it's best to rectify any situation to make sure you're 100% satisfied. Whether you'd like to return or exchange your new glasses, then this is where you can find all the necessary information.

If you're a new glasses wearer, please give it a week to get used to it before considering a return. 

These are our main conditions relating to Returns & Exchanges:

• Ambr Eyewear will not refund damage caused to the lenses by misuse. This includes scratches caused by dropping them or crazing to the lenses due to being left in high temperatures.
• Ambr Eyewear reserves the right not to refund certain prescription orders in exceptional cases (where wrong prescription is provided etc.).
• Please note though that we can only accept glasses that have been sent back to us 30 days after they've been received. We can calculate this by checking the time shown by the postal tracking numbers. 
• It is also imperative that glasses are returned in perfect physical condition. That also means no makeup on the nose bridge!
• We will only refund maximum 2 pairs per order. For example, if you order 3 pairs and return 2, that's perfectly fine. However, if you order 4 or more we will still only be able to refund maximum 2.

FOR RETURNS & EXCHANGES

- Send us an email to support@ambreyewear.me with your order number, the product you want to return and the pick up location.  

- We will arrange a pick up for you within 48 hours.

- Once we have received the returned glass(es) we will examine its condition. 

- Only in the case that the glass(es) is/are in excellent condition we will process the full refund.

- You will receive the full amount in your account within 10-15 business days.